Privacy Policy

Welcome to CaresMyHome ("Company," "we," "us," or "our"). CaresMyHome operates as a home services marketplace and lead-generation platform at caresmyhome.com, connecting homeowners across the United States with vetted, independent third-party service providers across categories including home security, solar energy, HVAC systems, window installation, home warranty, home improvement, and home insurance.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, submit inquiries, or otherwise engage with our platform. It applies to all users of caresmyhome.com and any related services, communications, or platforms we operate.

By accessing or using CaresMyHome, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately.

We collect information you voluntarily provide to us, information gathered automatically through your use of our platform, and in certain cases, information from third-party sources. The categories of information we collect include:

Personal Identification Information:

• Contact details — Full name, email address, phone number (including mobile number), and mailing address
• Location data — ZIP code and general geographic region used to match you with local service providers
• Communication records — Records of your correspondence with CaresMyHome, including support emails and chat transcripts

Property & Service Information:

• Home details — Property type (single-family, condo, townhome, etc.), approximate square footage, year built, and ownership status
• Service preferences — Which home services you are interested in, project timeline, and budget range if provided
• Utility data — Average monthly utility costs (for solar and HVAC matching purposes), provided voluntarily

Automatically Collected Technical Data:

• Device information — IP address, device type, operating system, browser type and version
• Usage data — Pages visited, time spent on pages, referring URL, links clicked, and navigation paths
• Cookies & tracking technologies — Session identifiers, persistent cookies, pixel tags, and similar identifiers (see Section 6 for full details)

CaresMyHome uses the information we collect for lawful, legitimate business purposes, including but not limited to the following:

• Provider matching — To connect you with vetted, licensed service providers in your area who match your specific project needs, property type, and location
• Quote fulfillment — To facilitate the delivery of free service quotes, estimates, and proposals from providers in our network on your behalf
• Communications — To contact you about your inquiry, follow up on submitted requests, send appointment confirmations, and provide relevant homeowner resources
• Marketing communications — To send promotional emails, newsletters, and home service offers that may be of interest to you (with your consent and subject to opt-out rights)
• Platform improvement — To analyze user behavior, identify technical issues, test new features, and improve the quality and performance of our platform
• Fraud prevention & security — To detect, investigate, and prevent fraudulent transactions, abuse, security incidents, and other illegal activity
• Legal compliance — To comply with applicable federal and state laws, respond to legal process, enforce our Terms & Conditions, and protect the rights of CaresMyHome and its users
• Business analytics — To conduct internal research, measure marketing effectiveness, and make data-driven decisions about our service offerings

CaresMyHome does not sell, rent, or trade your personal information to advertisers, data brokers, or unaffiliated third parties for their own direct marketing purposes. We share your information only in the following limited circumstances:

• Service provider partners — With your consent (expressed through form submission), we share your contact and project information with vetted third-party service providers in our network who can fulfill your specific service request. Each partner has agreed to use your information solely to respond to your inquiry.
• Technology & operations partners — With carefully selected vendors who support our platform infrastructure, including CRM providers, email delivery services, analytics platforms, and payment processors. These vendors operate under binding data processing agreements and non-disclosure obligations.
• Legal & regulatory authorities — When required to do so by law, subpoena, court order, or applicable governmental regulation, or when we believe disclosure is necessary to protect the rights, safety, or property of CaresMyHome, its users, or the public.
• Business transfers — In connection with a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you in advance of any such transfer and any material changes to this policy that result from it.

By submitting a quote request or lead form on CaresMyHome, you expressly consent to being contacted by CaresMyHome and our network of vetted service provider partners regarding your inquiry and related home service offers.

You may revoke your consent to receive marketing communications at any time through any of the following methods:

• Email opt-out — Click the "Unsubscribe" link found at the bottom of any marketing email we send you
• SMS opt-out — Reply STOP to any SMS message from CaresMyHome to be removed from our text messaging list immediately
• Phone opt-out — Request to be placed on our internal do-not-call list by calling (800) 123-4567 during business hours
• Written request — Send a written revocation to privacy@caresmyhome.com or by mail to our address listed in Section 13
• Unsubscribe page — Visit our Unsubscribe page at caresmyhome.com/unsubscribe.html

Please allow up to 10 business days for opt-out requests to be processed across all communication channels. Note that revoking marketing consent does not affect transactional communications related to a service request already in progress.

CaresMyHome uses cookies and similar tracking technologies to enhance your experience on our platform, analyze site traffic, and deliver relevant content. We use three categories of cookies:

Third-Party Analytics: Our platform uses Google Analytics to collect anonymized data on how visitors use our site. Google Analytics may use cookies to track your activity across sessions. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

How to Manage Cookies: You can control or delete cookies through your browser settings at any time. Disabling non-essential cookies will not prevent you from using CaresMyHome, but may affect certain features or your personalized experience. For instructions specific to your browser, visit allaboutcookies.org.

The security of your personal information is a top priority for CaresMyHome. We employ industry-standard and commercially reasonable technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

• 256-bit SSL/TLS encryption — All data transmitted between your browser and our servers is protected using industry-standard 256-bit Secure Sockets Layer encryption
• Access controls — Internal access to personal data is restricted to authorized personnel with a legitimate business need. All employees with data access are subject to confidentiality obligations and security training
• Data minimization — We collect only the information necessary to fulfill the purposes described in this policy and do not retain data longer than required
• Vendor security reviews — All third-party vendors who handle personal data on our behalf are required to maintain comparable security standards and are subject to periodic review
• Breach notification — In the event of a data security breach that materially affects your personal information, we will notify you and applicable regulatory authorities within 72 hours of becoming aware of the incident, in accordance with applicable law

Depending on your state of residence, you may have specific rights regarding your personal information. CaresMyHome is committed to honoring all applicable privacy rights, including the following:

California Residents (CCPA): If you are a California resident, the California Consumer Privacy Act grants you additional rights including the right to know what categories of personal information have been collected, the right to non-discrimination for exercising privacy rights, and the right to opt out of the sale of personal information. To exercise any CCPA rights, contact us at privacy@caresmyhome.com with the subject line "CCPA Rights Request."

To submit any privacy rights request, please email us at privacy@caresmyhome.com. We will verify your identity and respond within 45 days of receiving your request. Requests may be extended once for an additional 45 days where reasonably necessary.

CaresMyHome is a platform designed exclusively for homeowners and adults seeking professional home services. Our platform is intended solely for use by individuals who are 18 years of age or older.

We do not knowingly collect, solicit, or maintain personal information from individuals under the age of 18. If you are under 18, please do not submit any information on this website. If we discover that we have inadvertently collected personal information from a minor, we will delete that information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at privacy@caresmyhome.com so that we can take appropriate action.

Our platform may contain links to third-party websites, including websites operated by our service provider partners, industry resources, and external tools. These links are provided for your convenience and information only.

CaresMyHome has no control over the content, privacy practices, or security measures of third-party websites. When you click through to a third-party site, that site's own privacy policy and terms of service will govern your interaction. We encourage you to review the privacy policy of every website you visit.

The inclusion of a link to any third-party website does not constitute an endorsement by CaresMyHome of that website, its operators, or its content.

CaresMyHome retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law, regulation, or legal obligation.

• Active lead data — Retained for the duration of your engagement with our platform and up to 24 months following your last interaction, to allow for follow-up and service continuity
• Marketing consent records — Retained for the duration of your consent plus a reasonable period thereafter for compliance documentation
• Financial and transaction records — Retained for a minimum of 7 years as required by U.S. tax and accounting regulations
• Legal hold data — Retained for the duration of any pending or reasonably anticipated litigation, regulatory inquiry, or legal proceeding
• Aggregated analytics data — May be retained indefinitely in anonymized, non-identifiable form for platform performance analysis

When your data is no longer required for the purposes for which it was collected, we will securely delete, anonymize, or aggregate it in a manner that prevents identification of individual users.

CaresMyHome reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other legitimate business reasons. We are committed to transparency in any updates we make.

For material changes — updates that significantly affect your rights or how we handle your personal data — we will notify you via:

• Email notification — A notice sent to the email address on file for your account or inquiry, providing at least 30 days advance notice before the change takes effect
• Website banner — A prominent notice displayed on our homepage and relevant pages for a minimum of 30 days prior to the effective date of the change

For minor, non-material updates — such as grammatical corrections, clarifications that do not alter the substance of the policy, or updates required by law with immediate effect — we may update the "Last Updated" date at the top of this page without prior notice.

Your continued use of CaresMyHome following the effective date of any policy update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our dedicated Privacy Officer. We are committed to addressing all privacy inquiries promptly and thoroughly.

When contacting us about a privacy rights request, please include your full name, email address, state of residence, and a clear description of your request so we can verify your identity and respond appropriately.